anamiva | Refund Policy
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To start a refund, you can contact us at firstname.lastname@example.org with your reason for the refund and a copy of your order confirmation number and receipt or proof of purchase.
Once we’ve received a notice of your return we will let you know if the refund was approved or not within 3-5 business days.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 14 business days for your bank or credit card company to process and post the refund.
If accepted for a refund, we do not require you to ship the product back. You are free to do whatever you like with the product.
The fastest way to ensure you get what you want is get a refund for the item you have, and once the refund is accepted, make a separate purchase for the new item. Again, you do not need to ship the product back for an exchange.